SHIPPING WITHIN INDIA
We offer free shipping within India and all orders can be tracked online.
Please contact us on +91 9833245502 before placing your order, if you have a request for expedited delivery. We will do the best we can 🙂
SHIPPING OUTSIDE OF INDIA
We ship to over 20 countries ( please refer to list below ) at the following rates :
Orders up to INR 10,000 – Shipping rate of INR 2500
Orders between INR 10,000 – 25,000 – Shipping rate of INR 2000
Orders between INR 25,000 – 35,000 – Shipping rate of INR 1500
Note : Our shipping rates are exclusive of any duties or import taxes that may or may not be applicable at the time of import into the country of delivery. Any such duties or taxes are calculated locally at the time of import and we advise customers to consult with their local post office for more information on the current rates.
List of countries we ship to :
United Arab Emirates
Once your order is shipped out, you are emailed a tracking number and link from [email protected]
Each piece at Azotiique is individually handcrafted by our Designers, they are one of a kind creations, and not factory manufactured. As a result there may be subtle variations from one piece to the next, and minor differences in the natural semi precious stones we use. However, we strive to maintain aesthetic uniformity and each piece undergoes a strict quality check before being shipped out.
Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In these cases you may return the pieces exactly the way you received them, unworn, with original packaging.
Replacement pieces will be sent out in case your order is lost in transit.
4 STEPS TO MAKING AN EXCHANGE WITHIN INDIA
- Please inform us within 2 days of receipt of damaged or incorrect order via an email to [email protected] or Whatsapp us at +91 9833245503 to inform us of the issue.
- Send us a photograph of the damaged/ incorrect product, so the Azotiique QC team can decide whether product is approved for return.
- Once our quality control team has authorized the return we will inform you on the most mutually convenient return method. In most cases, we ask you to send back the piece via the cheapest possible method (at your cost).
- Azotiique will replace the damaged/ incorrect item with a fresh piece, free of charge in case of a genuine issue with the product, with no additional shipping cost for the replacement. Please note, we do not refund orders. Replacements will only be made after we have received your piece back in its original packaging. We are not liable for any replacements that we were not notified about within 2 days of receipt of the order.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES
- Products returned in a used or damaged condition.
- Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some minor variation from piece to piece.
- If the jewellery is not faulty or damaged.
- International deliveries.